At PrettyThingsClub.com, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 3-7 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support you request.
It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
Shipment takes approximately 3 to 5 business days .
Please note: Total Delivery Time = Processing Time + Shipping Time
We do not ship to PO boxes.
Clothing items and some Home Decor items are unavailable to ship to Alaska, Hawaii or any locations outside of the Continental United States.
All merchandise returns must be unworn, unwashed, unused and still have the original tags attached.
We are happy to issue you a refund in the form of a PrettyThingsClub.com E-Gift Card for use on a future purchase on PrettyThingsClub.com. E-Gift Cards never expire!
You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. PrettyThingsClub.com does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.
Reserved Rights Regarding Returns
PrettyThingsClub.com reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, PrettyThingsClub.com reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Shoe Return Policy
We want you to be fully satisfied with every item you purchase from PrettyThingsClub.com. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 30 days after purchase if the following conditions are met:
All items must be unworn,
All Items must be in their original packaging.
Final Sale Items
All clearance items are considered “Final Sale” and cannot be returned for store credit.
Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, PrettyThingsClub.com reserves the right to not return items back to you or issue store credit.
Because we can't ensure our stock availability can be issued in the style/size desired by the time the returned items come back to the distribution center, we are unable to accommodate exchanges . We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items .
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Log into your PRETTYTHINGSCLUB.COM account order history and click on the request a return option for the item. YOU MUST SELECT REQUEST A RETURN IN YOUR ACCOUNT prior to shipping back your item. Once your request to return is approved, then you will receive the return address and further instructions.
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. PrettyThingsClub.com does not credit original shipping charges.
If you have further questions about your return, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.